Shipping
Policy

Last Update: 2026-02-22

Tracked shipping. Protected packaging. Fast support. Clear timelines, clear expectations, no guesswork.

Processing time: 1–2 business days · Order cut-off: 14:00 (CET)

Tracking included Protected packaging Fast support

1) Estimated Delivery Times

Delivery times below are estimated in business days from the moment the order is handed over to the carrier.

Destination Estimated Time
European Union 2–5 business days
United Kingdom 3–7 business days
United States 3–8 business days
Rest of World 5–14 business days
Delivery times are estimates only. Peak periods, weather conditions, customs processing, or strikes may cause delays.

2) Shipping Costs

Shipping costs are calculated at checkout based on destination and package weight/volume.

Free shipping promotions (if active) will be shown at checkout.

3) Tracking

You will receive an email with a tracking link as soon as the package is handed over to the carrier.

  • If tracking does not update for 24–48 hours, it may simply be a carrier scan delay.
  • If there are no updates after 5 business days, contact us and we will open a verification case.

4) Duties & Taxes (Outside the EU)

For shipments outside the EU, import duties, taxes, and customs clearance fees may be required by local authorities and are the responsibility of the recipient.

5) Address Changes / Failed Delivery

If you entered an incorrect address, contact us immediately. We will do our best to correct it before the order is shipped.

If the package is returned due to an incorrect address or failed delivery, we may ask you to cover the cost of a new shipment.

6) Damaged Package, Missing Items, or Delivery Issues

If your package arrives damaged or items are missing, contact us within 48 hours of delivery and attach photos of the packaging and the contents.

  • Do not throw away the packaging until the case is closed.
  • Attach photos of the shipping label, outer packaging, and the contents.

7) Contact

For any question about shipping, tracking, or delivery, email us at: support@strikeprotocol.shop.

Tip: include your order number and, if available, the tracking number in your message.

8) Legal Notice

The information on this page supplements, without replacing, the conditions shown at checkout and the store policies. In case of conflict, the checkout conditions and applicable mandatory legal provisions prevail.