Terms &
Conditions

1) Definitions and Scope

For the purposes of these Terms: (a) "Consumer" means any natural person acting for purposes outside their trade, business, craft, or profession; (b) "Business Customer" or "B2B" means a customer purchasing in the course of business; (c) "Order" means the purchase proposal submitted by the Customer; (d) "Order Confirmation" means the Seller's communication accepting the Order and concluding the contract. In the event of any conflict between documents, the following order of precedence applies: (i) the Order Confirmation; (ii) these Terms; (iii) any policies published on the Site (Shipping, Returns, Privacy, Cookie Policy).

2) Essential Product Information and Usage Requirements

The Customer acknowledges and agrees that Training System is a product intended for sports training and recreational use and that, for proper use, it may require: (i) a suitable boxing heavy bag (not included unless otherwise stated); (ii) correct installation and fastening; (iii) appropriate protection equipment (for example gloves/hand wraps) and a safe training environment. The App Companion App may be necessary or recommended for certain functions (for example guided workouts, modes, statistics, and related features).

3) Acceptance of the Terms and Legal Capacity

By accessing the Site, creating an account (if applicable), and/or placing an Order, the Customer declares that they have read and fully accepted these Terms, that they are of legal age, and that they have the legal capacity to enter into binding contracts. The Seller may update these Terms at any time; such changes apply to purchases made after the indicated update date, unless otherwise required by mandatory law.

4) Contract Formation, Availability, and Refusal of Orders

The submission of an Order by the Customer constitutes a contractual offer. The sales contract is concluded only upon the Seller's Order Confirmation sent by email or through the Site systems. The Seller reserves the right to refuse or cancel an Order, at its discretion and for justified reasons, including:

• Product unavailability;
• Obvious pricing or description errors;
• Suspected fraud, misuse of payment methods, or incomplete/inaccurate information;
• Violation of these Terms.

In case of cancellation, any amounts already paid will be refunded according to the timelines of the payment provider used.

5) Prices, Taxes, Customs Duties, and Promotions

Prices are shown in the currency displayed at checkout and include applicable taxes where required. For international shipments, the Customer acknowledges that customs duties, import taxes, customs clearance fees, and similar charges may be imposed by local authorities and remain the Customer's responsibility unless otherwise expressly stated in writing by the Seller. Discount codes and promotions are subject to conditions, availability, and duration limits; the Seller may revoke them in cases of abuse or clear error.

6) Payments, Security, Fraud Prevention, and Chargebacks

Payment is due in full at the time of the Order using the methods made available at checkout (for example cards, wallets, and third-party providers). Transactions are handled by certified payment providers; the Seller does not store full card details. The Seller may adopt fraud-prevention measures (including manual reviews) and may suspend or cancel suspicious orders.

In the event of a chargeback or an unfounded payment dispute, the Seller reserves the right to:

• provide evidence to the payment providers;
• suspend accounts and/or future orders;
• charge reasonable costs where permitted by law;
• take action to recover the outstanding amount.

7) Shipping, Delivery, Tracking, and Transfer of Risk

Shipping conditions (timing, costs, carriers, and tracking) are indicated at checkout and/or in the Shipping Policy. Delivery times are estimates only and are not binding unless expressly stated otherwise in writing. Delays due to causes not attributable to the Seller (for example customs, carriers, or force majeure) do not entitle the Customer to cancellation or compensation, without prejudice to any mandatory Consumer rights.

Transfer of risk: for EU Consumers, the risk of loss or damage transfers upon delivery to the Customer. For Business Customers, unless otherwise agreed, the risk transfers when the goods are handed over to the carrier.

8) Inspection Upon Delivery and Delivery Issues

The Customer must check the integrity of the parcel and the correspondence of the delivered packages at the time of delivery. In case of damaged packaging, tampering, or obvious discrepancies, the Customer must:

• accept the parcel with reservation, where possible;
• document the issue with photos and/or video;
• promptly contact support at support@strikeprotocol.shop.

Failure to report the issue promptly may affect the handling of the claim with the carrier, without prejudice to mandatory Consumer rights under applicable law.

9) Withdrawal Right (EU Consumers) and Returns

If the Customer is a Consumer located in the EU/EEA, they have the right to withdraw from the purchase within 14 days from delivery, without giving any reason, unless statutory exceptions apply (for example custom-made goods, sealed items opened for hygiene reasons, and similar cases where applicable). To exercise the right of withdrawal, the Customer must send an explicit communication to support@strikeprotocol.shop.

Unless otherwise stated in a specific policy, the Customer must return the Product within 14 days from the withdrawal notice, and may be required to bear the return shipping costs if so provided. The refund may be issued after receipt and inspection of the Product and may be reduced in the event of diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, to the extent permitted by law.

The Product must be returned, where possible, in suitable condition, including components and accessories. Return address (if applicable): Registered office address. More detailed instructions may be provided in the Returns & Refunds Policy.

10) Legal Guarantee of Conformity (EU) and Additional Warranties

For EU/EEA Consumers, the legal guarantee of conformity provided by Directive (EU) 2019/771 and relevant national laws applies. In the event of a lack of conformity, the Consumer may be entitled to repair or replacement, or to a price reduction or contract termination in the cases provided by law. For Business Customers, any warranties and remedies are limited to what is expressly stated in the Order Confirmation or in the Seller's warranty policy.

Defects resulting from improper use, incorrect installation, normal wear and tear, tampering, unauthorized modifications, or inadequate maintenance are excluded.

11) Safety, Sporting Use, and No Medical Advice

The Customer acknowledges that training with a boxing bag and guided systems (including dodge modes, reflex drills, timing exercises, and intensity-based sessions) involves inherent risks, including impacts, falls, fatigue, and injury. The Product and the App are not medical devices and do not provide diagnosis, treatment, or health advice. The Customer declares that they are physically fit to train or that they have consulted a qualified professional.

The Customer undertakes to use the Product prudently, with adequate protective equipment, within their own limits, and in a safe environment (including free space, secure heavy-bag mounting, and absence of dangerous obstacles).

12) App, Software, and Digital Services (License, Updates, Availability)

If the Product is associated with an App or software, the Customer receives a limited, non-exclusive, non-transferable, revocable license to install and use the App for personal purposes (B2C) or internal business purposes (B2B), unless otherwise expressly authorized. The App is licensed, not sold.

To the extent permitted by law, the Customer may not copy, modify, decompile, reverse engineer, circumvent security measures, create derivative works from, or use the App for unlawful purposes.

The Seller may release updates, patches, modifications, improvements, or functional changes for technical, security, compatibility, or regulatory reasons. The Seller does not guarantee uninterrupted or continuous availability of the App or Digital Services, which may depend on networks, third-party app stores, operating systems, and devices. The Customer is responsible for keeping their device and operating system updated. Minimum requirements and compatibility information are indicative only and may change over time.

If the App includes paid features, subscriptions, or digital content, the specific terms shown at checkout or inside the App will apply. Unless otherwise required by law, temporary unavailability of features does not entitle the Customer to compensation.

13) Content, Training Programs, Metrics, and Results

Any programs, workouts, metrics, suggestions, or statistics available on the Site or in the App are provided "as is" for informational and recreational purposes only. Results depend on many personal and external factors. The Seller does not guarantee any specific outcome, including performance improvements, weight loss, athletic progress, or measurable training gains.

14) Limitation of Liability

To the maximum extent permitted by applicable law, the Seller shall not be liable for:

• indirect or consequential damages, loss of profit, loss of opportunity, or reputational damage;
• malfunctions caused by improper use, incorrect installation, insufficient maintenance, or unauthorized modifications;
• incompatibility with unsuitable devices, operating systems, accessories, or heavy bags;
• network interruptions or third-party service failures;
• force majeure events.

Where liability is established, the Seller's total liability shall in any case be limited to the amount actually paid by the Customer for the Product giving rise to the claim, except in cases of willful misconduct, gross negligence, or mandatory Consumer rights that cannot legally be excluded or limited.

15) Indemnification

The Customer agrees to indemnify and hold harmless the Seller from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• improper or non-compliant use of the Product or the App;
• breach of these Terms;
• violation of third-party rights;
• unsafe installation or use in unsuitable environments.

This clause applies only to the extent permitted by law and without prejudice to mandatory Consumer protections.

16) Intellectual Property

Trademarks, logos, designs, texts, images, software, code, interfaces, and content are owned by the Seller and/or the respective rights holders and are protected by copyright, trademark, and intellectual property laws. Any unauthorized use is strictly prohibited.

17) Privacy and Cookies

The processing of personal data is governed by the Privacy Policy and Cookie Policy available on the Site. Where analytics and marketing tools are used, they may be activated based on the user's consent preferences in accordance with applicable GDPR and ePrivacy rules.

18) Force Majeure

The Seller shall not be liable for delays or failures caused by events beyond its reasonable control, including but not limited to: natural disasters, fires, wars, riots, pandemics, strikes, supply-chain interruptions, customs blocks, carrier unavailability, blackouts, or infrastructure failures.

19) Changes to the Terms, Assignment, and Partial Invalidity

The Seller may amend these Terms from time to time; the version applicable to an Order is the one in force on the date of that Order. The Seller may assign the contract and/or its rights and obligations to affiliated companies or in connection with a corporate reorganization. If any provision is held invalid or unenforceable, the remaining provisions shall remain fully valid and effective.

20) Governing Law, Jurisdiction, and ADR/ODR (EU)

These Terms are governed by Italian law. For Consumers, mandatory consumer protection laws and the jurisdiction of the consumer's court, where applicable, remain unaffected. For Business Customers, any dispute shall be subject to the exclusive jurisdiction of Court of competent jurisdiction. If the Customer is a Consumer residing in the European Union, they may also access the European Commission's ODR platform at: https://ec.europa.eu/consumers/odr.

21) Contact

Strike Protocol
Registered office address
VAT/Tax ID: VAT / Tax ID
Legal / administrative email: support@strikeprotocol.shop
Support: support@strikeprotocol.shop